Delivery Information - Roots Malbari

Roots Malbari

Delivery Information

At Roots Malbari, we are committed to delivering authentic nuts and traditional Kerala snacks to your doorstep with care and efficiency. Please read our delivery policy to understand how we handle shipping and delivery.

1. Delivery Locations

We deliver across India. If you are located outside our delivery zone, please contact us for special arrangements.

2. Delivery Charges

Free Delivery: On all orders above 500
Standard Delivery Fee: Applicable on orders below 500 calculated at checkout.

3. Delivery Timeframe

Processing Time: Orders are processed within [1-2 business days] after payment confirmation.
Delivery Time: Typically, deliveries are made within [3-7 business days] depending on your location.
Delays: Delivery may be delayed due to holidays, natural calamities, or other unforeseen circumstances. We will keep you informed in such cases.

4. Order Tracking

Once your order is shipped, you will receive a tracking number via email/SMS.
Track your order status directly on our website or through the courier’s website.

5. Packaging and Handling

All products are carefully packed to ensure freshness and quality during transit.
We use secure packaging to prevent any damage during shipping.

6. Incorrect or Incomplete Address

Please ensure accurate delivery details during checkout. We are not responsible for delays or non-delivery due to incorrect or incomplete addresses.
If a delivery attempt fails due to an incorrect address, additional delivery charges may apply for re-shipment.

7. Damaged or Missing Items

If you receive damaged or incomplete products, contact us within [48 hours] of delivery with relevant photos.
We will investigate and provide a replacement or refund as per our [Return and Refund Policy].

8. Contact Us