Refund and Returns Policy

Roots Malbari

Return and Refund Policy

At Roots Malbari, we strive to provide you with the finest quality nuts and traditional Kerala snacks. Your satisfaction is our priority, and we are committed to ensuring a pleasant shopping experience. If you are not entirely satisfied with your purchase, we’re here to help.

Returns

•Eligibility: Items can be returned within 7 days of receiving the product. To be eligible for a return, your item must be unused, in its original packaging, and in the same condition as received.

•Non-Returnable Items: Perishable goods, opened packages, and customized products are not eligible for return.

•Return Process:

1.Email us at [contact@rootsmalbari.com] with your order details and reason for return.

2.Our team will review your request and guide you through the return process.

3.Ship the item back to our address as instructed. Return shipping costs are the responsibility of the customer.

Refunds

•Eligibility: Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

•Processing: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.

•Late or Missing Refunds: If you haven’t received a refund yet, please check your bank account or contact your credit card company. If you still have issues, contact us at [contact@rootsmalbari.com].

Exchanges

We only replace items if they are defective or damaged. If you need to exchange a product, contact us at [contact@rootsmalbari.com] with proof of damage.

If you have any questions about our Return and Refund Policy, please contact us:

•Email: contact@rootsmalbari.com

•Phone: +91 90617 11713

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